Evaluation of green service supply chain performance in urban management of Tehran Municipality, using simulation

Document Type : Original Article


1 PhD Student, Industrial Management, Faculty of Management and Economics, Science and Research Branch, Islamic Azad University, Tehran, Iran

2 Department of industrial management , Firoozkooh Branch, Islamic Azad University, Firoozkooh, Iran.

3 faculty member of Mazandaran University, babolsar, iran.


The present study seeks to simulate the performance appraisal model of green service supply chain in urban management. The method of this research is a combination of qualitative and quantitative techniques. In the qualitative part of content analysis and Dolphy techniques for extracting and refining themes and in a quantitative part of fuzzy cognitive mapping techniques to determine the importance of each variable and system dynamics approach to simulation. The research model was used. For the interview and analysis of variables, the statistical population, which included 10 experts of Tehran Municipality from different fields, was used. The final model of the research, which included 34 independent variables, was simulated using vensim software. The simulation results showed that the policymaker's attention to pollution control, the optimality of urban transportation routes, the amount of pollution produced and the amount of waste produced with a gentle slope is decreasing; But technology budgets are rising steadily; In general, it can be said that the proposed model can lead to improving the efficiency of the green service supply chain in the municipal organization as a case study.