Document Type: Original Article
Department of management, firoozkooh branch Islamic Azad University, firoozkooh Iran
This paper studies the effects of psychological, individual, product strategy, and situational factors on the impulse purchase behavior of customers in all Refah stores located in Tehran. The paper uses Betty and Ferrell Model to set forward and to test 4 hypothesis. All four hypothesis were confirmed. The results indicated that the selected factors had impact on the impulse behavior of the consumers. Based on the results corresponding recommendations were finally made for the store management to improve their customer satisfaction, market share and competitive position.